Question 1

What if my request is bigger than $100 of work?

Accepted Answer

We'll tell you before we start, not after. Every request gets reviewed.
If it's outside the scope, we immediately refund the $100 in full and send you a quote for the actual work. You decide from there, and there's no pressure either way. Checking the list of what the hundred covers keeps you safe!

Question 2

Can I send more than one change at a time?

Accepted Answer

Yes, and you should. A batch of small edits sent together counts as one request.
Updating your hours, swapping two photos and fixing a typo is one $100 request, not three.

Question 3

How fast is turnaround?

Accepted Answer

Most changes are live within two business days. Care plan members go to the front of the queue.
If something is genuinely urgent, mark it urgent in the form and we'll do our best to get it done same day.

Question 4

What if something on my site is broken?

Accepted Answer

Fixing anything that's broken that we installed is always free, plan or no plan. You don't pay for that.

If you added it after we turned the site over to you, however, that's us playing clean up. So that will require a change request. 
Text or call if something we did is broken, we'll usually get to it same day.

Question 5

Where do I find my plan code to type in for unlimited change requests?

Accepted Answer

Ezra would have sent it to you via email and text. It will never change. If you can't find it, text Ezra and he'll resend it in a minute.

Question 6

Does unlimited on the plan really mean unlimited?

Accepted Answer

Yes. Send as many as you want and we'll work through them one at a time, in the order they come in.
We've never had to put a number on it. In practice people send two or three a month. If we feel the plan is being abused beyond it's outlined scope or intent, we'll just have a conversation. (We've never had to do that. Our clients are awesome.)

Question 7

Regarding the 2 monthly assets, can I pick the same thing twice?

Accepted Answer

Yep. Two blog posts, two service pages, two location pages, whatever helps most that month. They don't have to be different.

Question 8

What if I join partway through the month? Do I still get to pick 2 growth assets from the list?

Accepted Answer

You still get two assets that month. We don't prorate it, and we don't make you wait for the first of the month.

Question 9

Do the projects count against my unlimited changes?

Accepted Answer

No, they're totally separate. Unlimited changes is unlimited changes. The two projects are on top of that.

Need something adjusted on the site?

What needs changing?

Or stop paying per change altogether.

$100 per month

Questions